Technical Support Specialist

At Enjoy Gaming, we’re a passionate team of industry experts, backed by market specialists and foreign investment. We’re thrilled to create live dealer shows and slots. We’re making our games to provide an even better gaming experience.
Our core values of ownership, communication, and honesty drive everything we do.

Join us and be part of our innovative journey in the gaming world!

We are currently seeking a talented and dedicated Technical Support Specialist to join our team in the gambling industry. Your expertise will contribute to maintaining a positive and safe gaming environment, reinforcing our commitment to outstanding customer service in the ever-evolving world of online gaming.

For which tasks (responsibilities)?

— Respond to support requests quickly and professionally
— Monitor performance analyze abnormal situations, and report them to responsible people
— Troubleshoot and report to relevant teams technical issues reported by the Operator
— Monitor chat with players and solve issues if they are detected
— Solve issues that were received from the studio side
— Monitor the stability of the production environment 24/7
(working at shift 12 hours)
— Report bugs, malfunctions, and unexpected situations
— Keep up-to-date support documentation, workflows, and knowledge base

What kind of professional are we looking for?

— Strong problem-solving and analytical skills
— English level intermediate or higher
— Advanced PC user, who easily learns to work with new tools and technologies
— Multitasking person who can work on several tasks at the same time with the ability to prioritize them
— Highly responsible and customer-oriented person
— Ability to use Developer Tools
— Experience in working with logs

Nice to have:
— Experience in using Google Workspace
— Experience in the gambling industry
— Experience with Grafana, Google Cloud

What are the conditions and bonuses?

— Competitive Salary: Competitive salary fixed in EUR with yearly performance reviews
— Tax Coverage: The company provides tax coverage
— Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
— Corporate Benefits: Medical insurance, psychologist, English-speaking club
— Paid Vacation: 20 working days of paid vacation + 10 time off in lieu, including national holidays
— Paid Sick Leave: 10 working days
— Professional Development: Get reimbursement for professional development courses and training
— Self-Development: Get reimbursement for language courses, sports, massage, or life coach